Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. We also encourage you to take fabric swatches home to view in your own lighting.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the appropriate phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify a product expert of the problem within 72 hours of receiving goods so we can correct it. If you have a problem after 72 hours of receiving goods, please contact us and we will help direct you in the correct direction. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: Feel free to call us for our local delivery area. Product(s) will be delivered by one of our Tucker delivery teams. Upon delivery, please inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery with a corrected item. If a customer hauls their own product, they are responsible for returning the product properly. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products may be returned within 72 hours. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Any personal products like mattresses, sheets and pillows are non‑returnable.

Special orders do take extra time. Please expect 8–12 weeks minimum for special orders to be received at one of our showrooms. Special order merchandise is subject to a 25% restocking fee – even if not yet delivered.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the manufacturer. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 6.5% sales tax.